Returns and Refunds
Last Updated: February 24, 2024
Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.
Intellectual Property
- All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of www.alnilam.lk or its license.
- You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
- In no event shall www.alnilam.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
- We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
Refunds
Customers seeking a refund must contact us via email within 48 hours of purchase, providing an explanation for their dissatisfaction. Upon receipt of the email and verification of the eligibility criteria, we will begin processing the refund after 48 hours. Alternatively, we may offer to provide a new WordPress theme based on the customer’s preference, and we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any handling charges incurred during the initial purchase.
Processing Time
Refunds and exchanges will be processed within 7 business days after we receive your request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.